Ever since the launch of Pixel 2 XL, many people have reported screen burn-in issues with Pixel 2. Google is trying to alleviate concerns that its new smartphone’s screen has a problem with image remnants. Here, we’ve gathered all the ways to return, exchange, repair, or replace your new shiny Google phone. Read on.
Just after Google Pixel 2 phones started to ship, reports began to surface that Pixel 2 models have suffered from screen burn-in issues. On Oct 26, the tech giant has acknowledged screen burn-in issues with Pixel 2 and offers a two-year warranty with every phone sold globally. The company has also promised users that it will continue to use software updates to optimize the device’s display and minimize the burn-in rate. For example, Google is currently testing a software update that will make the navigation bar buttons fade out after inactivity and thus reducing the likelihood of burn-in.
If you have Google Pixel 2 XL that you think may be plagued by these screen burn-in issues, you can exchange it with a new device. In this article, we’ve covered all the essential points for both Google and Verizon’s return and repair policies to help you out. But, before digging a little deeper, let’s first talk about the screen burn-in issues.
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Screen Burn-in Issues with Pixel 2
Commonly known as differential aging, screen burn-in is when an image or parts of an image remain on the screen even when not actively displayed. For instance, you may notice a version of the navigation bar at the bottom of your phone’s display despite the bar not actually being on the screen.
15-days Return or Exchange Window
You can return a device you’ve bought from the Google Store within 15 days after the day you’ve received it. If you’re within this window, you can simply return or exchange your Google Pixel 2 XL.
All you need to do is just go to Google’s support page and log in with your credentials. Once done, you can find the order you would like to return and print out the return confirmation. Then you need to pack your device, accessories, and return confirmation in the original packaging.
14-days Return or Exchange Window
You may return or exchange devices and accessories purchased from Verizon within 14 days of purchase. A restocking fee of $35 applies to any return or exchange of a device excluding Hawaii.
Verizon permits one device exchange during its 14-day window. Google Pixel 2 XL needs to be in new condition and shipped back with the original box, accessories along with the receipt. You can go to Verizon’s return process support page for more info.
After the Return Period
If you bought it through Google
If the return window has closed but you’re within the first two years of ownership, Google can still repair or replace your Pixel 2 XL. Just visit Google’s warranty page to initiate the process.
Scroll down to know suffering cases that Google defines for a defective device.
- Freezes often
- Won’t turn on
- Doesn’t charge properly
- Has trouble getting internet or cell signal
- Has microphone, speaker or button issues
Clearly, screen burn-in issue with Pixel 2 or display defects are not listed, but that doesn’t mean Google won’t replace or repair it.
If you bought it through Verizon
In case you’ve bought a 2 XL from Verizon, you can either go to Verizon or Google in order to claim a defective device. The criteria of Verizon for a defective phone is a device with a factory defect. To start a claim with Verizon, visit a Verizon Wireless Store.