Have you ever regretted after making an app, game, or ebook purchase from Google Play? Perhaps your purchase has oodles of bugs or maybe there’s an incompatibility issue with your particular phone. Whatever the reason, it sucks to feel like you’ve wasted your money on something you’ll never use. But the good news is that Google has a refund process built right into the Play Store, which allows you to get refund on Google Play Store apps. The only snag is that if you want a hassle-free refund process, you will have to act rather quickly.
In this how-to guide, we’ll make you familiar with the refund process to return paid apps and games in Google Play. Let’s lay down the steps for getting your money back.
Get Refund on Google Play Store Apps
Get an Easy Refund within the First Two Hours
Google’s refund policy is tremendously generous within the first two hours after purchasing an app as you can get refund on Google Play Store apps for any reason – no questions asked. The process is all automated; however, it’s quite possible Google may step in if it detects an account misusing this.
To do so, open the Google Play Store app on your device and navigate to the page of the app or game that you want to return. Next, tap on the Refund button. In case the button is missing, it means that you’ve already missed the two-hour window.
Do remember that you can’t use the Refund option in case you buy an app for the second time. The second-time purchase is lasting, which is a measure taken by the search engine to avert abuse of its refund system.
But what if you missed the two-hour refund window? Fret not as you still have 48 hours to get refund on Google Play Store apps, games, and ebooks. You’ll need to submit a Refund Request by filling an online form. Although a decision is generally made within 15 minutes, it can take up to 2 business days before you hear back from Google Play.
Contact the App Developers Requesting a Refund
If you’ve missed the 48-hour window too, don’t begin to pull out your hair just yet. There’s still a hope to get refund on Google Play Store apps.
Contacting the Android app developers doesn’t come with a 100% guarantee of success. You can write to developers expressing your dissatisfaction with the app and request them for a refund. To do so, head over to the app or game’s landing page and find the developer’s contact info by tapping on the Read More option.
Get a Refund for in-app Purchases
Google may help you get refund on Google Play Store in-app purchases, but you must submit a Refund Request via the Google form. Ensure that you’re logged in to your Google account. You will usually get a decision promptly, but it can take up to 48 hours.
Get a Refund for Movies, Music, TV Shows, or ebooks
In case you want to get refund on Google Play Store for movies, TV shows, ebooks, and music, the rules are broadly similar. You can return anything within 7 days of purchase for a complete refund, given that you’ve not downloaded or played it.
To do so, navigate to the https://play.google.com/store/account link in your browser and sign in to your Google account if you aren’t already logged in. Scroll down to the Order History section and find the content for which you want to get a refund. Next, tap on the three vertical dots, namely Menu option and select the Report a problem option. Choose the relevant option from the given list and explain why you want to get refund on Google Play Store in the provided text box, and finally tap on the Submit button. You’ll get an email about your Refund Request later.
Contact Google for Help
In case you don’t get the reply from the app’s devs or they disagree to pay you back, there’s one last way you can try. As Google’s support page says that you can contact their support team to help solve your problem, contact Google for your help.
However, before you move ahead with this route, do carefully read conditions of the search engine,
“If the developer doesn’t have contact information listed, hasn’t responded to your request, or their response was unsatisfactory, contact our support team to see if we can help.”
So, Google likely won’t refund your purchase unless you have a very good reason. But if you do, it’s worth a shot.
Navigate to the Google Play help website and tap on the Contact Us option. Next, tap on the Android apps & games > Request a refund option. You can contact the support team by phone, text chat, or email.
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