After the exploding battery issues in the US, the news has spread like a wildfire, for which the tech titan is launching a product exchange program for existing US owners. Yes, Samsung recalls Note 7 phones as within only 2 weeks of its release, the device has seen battery halts in many places.
The reports of exploding batteries in a number of Galaxy Note 7 phones led the company to confirm it is working with carrier partners on a US product exchange program.
A spokesperson said in an email that Samsung is committed to producing the highest quality products and that the company takes every incident report from its valued customers very seriously.
By September 1, around 35 cases across the globe were reported for the exploding Note 7 batteries while being charged. The explosion comes out of a battery cell issue, according to an internal investigation. This is the reason why Samsung recalls Note 7 all around, especially in the US.
Samsung is working with carriers to detect the possible affected batteries in the market. In the meantime, Samsung has stopped sales of the Galaxy Note 7 worldwide for a while. For those who already have the device, Samsung will “voluntarily replace” the current one with a new updated one over the coming weeks.
The statement said, “We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers”, “We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
Some reports received on Thursday reveal that Samsung halted shipments to South Korea’s top three mobile carriers while the company carries on the quality tests. IDC analyst Bryan Ma stated this week’s news as “some major buzz-kill” for Samsung.
He said in a statement, “Especially given all the hard-earned excitement that products like the Note 7 have been garnering lately.”
Launched just last month, the curved screen 5.7-inch quad-HD high-end smartphone is followed by Qualcomm Snapdragon 820 processor, 1440×2560 screen, 64 GB storage, 4 GB of Ram, 12 MP rear camera, 3500 mAh battery, USB-C port, and a new enhanced S Pen.
For now, the news that Samsung recalls Note 7 has made a lot of interested people doubtful about the so-awaited and buzzed smartphone of the year. We really hope that the tech titan manages to fix the issue as soon as possible and maintains its reliability in front of customers…or else you never know the fate!
Read more about Note 7 at: Must buy Samsung Galaxy Note 7 accessories