Troubleshoot your Internet Connection
Troubleshoot your Internet Connection

Fed up of internet connectivity problem or looking for some effective methods to troubleshoot your internet connection? Then you’ve arrived at the right post. Here we’ve come up this useful help tutorial that will guide you on how to troubleshoot your internet connection. Let’s get started:

Handy guide to troubleshoot your Internet Connection

Can you Ping it?
Ping test
First of all try performing a Ping test to see whether you can connect to the outside world. No matter several free Ping utilities are there, still the best way is to perform it using the command prompt. The process is quite simple.

To perform Ping test:

  • Open command prompt and type Ping followed by the IP address of the site you want to ping

This will send small data packets to the target sites out and measures how fast your connection is in milliseconds. Now, if the result is successful, you’ll see the timed results. If it’s not, it problem might be with your modem or router, or on your service provider’s end.

Also, keep it in mind that not all websites accept pings. So try pinging multiple sites!

Important tip:

In case you don’t know the IP address, you can type the full address e.g. to ping Google, type Ping

Are you getting power?
Getting power
One reason you can’t connect to internet may be that your router isn’t getting enough power. It may be unplugged or powered down. So make sure to check whether it is properly connected to the power source.

Disconnect the power cord and reconnect it again after a minute or two. Check that the Power Switch is in the on position.  If the router is still not powering up, there may be some problem with the power adapter or power strip. If you’ve cable or DSL, make sure that your modem is getting power.

Check your status
Check Status
If you’ve both a modem and a router, ensure that both are working well. Check your modem first to see if it’s LED is lit. Check the other LEDs too. If you don’t see any power or LED activity, turn the modem and router off and wait for some time before restarting. Wait until the modem comes back online before restarting the router. Now thoroughly check the router. In case your router doesn’t have status indicators, look around to see if the Ethernet ports are flashing. Still no activity! Turn the router off. Unplug and reconnect each cable, ensuring that each cable is plugged correctly. Wait a few minutes before restarting the router.
Change the channel
Change the channel
Still, the problem not resolved! Try changing the channels.

Routers can use one of 14 frequencies, or channels, to send and receive data over the widely used 2.4GHz band. Most of the channels overlap, but channels 1, 6, and 11 do not, and are the most frequently used. Now if your Wi-Fi connection is spotty, you may experience channel interference.

In such case changing your Wi-Fi channel using the router management console might come handy. If the channel is set to Auto, try to set it to another channel and see if it improves your connection.

Cable Connection Okay?   
Cable Connection Ok
Now you must be thinking about resetting or replacing your router. Before you do so, stop for a moment! And inspect the connection coming into your home. Ensure that the main cable is not chewed up by a squirrel or knocked loose from a storm. If a cable splitter has been used, make sure each connection is tight and the connectors are properly crimped. If the splitter looks suspect (rusty or dirty), try replacing it, instead of replacing the whole router.

Reset your router
reset router
If you’ve applied all of the above methods, but the router is still not functioning, try resetting it to its factory defaults and performing a fresh install.

For most of the routers, this is done by pressing a very small reset button on the rear panel and holding it down for several seconds until the LED lights begin flashing.

Once reset, use the accompanying disk or web-based setup utility to reinstall the router.

Make sure your Firmware is latest
update firmware
One of the main reasons, your internet connection is having issues may be that your router’s firmware is not up-to-date.

Firmware is embedded software, installed at the factory on a read-only memory (ROM) chip. It lets the router hardware to implement network and security protocols.

Most vendors provide downloadable firmware updates that resolve performance issues, add new features and increase throughput performance.

So make sure to update your firmware to the latest version. This should help you resolve the internet connectivity issue!

Do you need an Extender?
need an extender
If you can wirelessly connect to the internet in one room, but not in another, you’ll need to check your router’s Wi-Fi signal strength. Perhaps! Your Wi-Fi connection is too weak. In such case, using a range extender may help boost the router’s Wi-Fi signal and resolve the internet connection issue.

Is your device configured properly?

If you can browse the Web with your laptop, but can’t connect with your smartphone or another PC, try checking the problem device’s network settings. There are chances that your device may not be configured properly. So check your device to ensure that all the settings are correctly configured and they are functioning properly.

Make sure your PC is healthy

Also, make sure to scan your PC for spyware, viruses, and malware. These programs can be easily downloaded and installed, without your knowledge, while you’re surfing the web. These programs run undetected and impact on your Web surfing speed and overall system performance. So, scanning your PC for these unwanted programs and removing them may also help you to troubleshoot your internet connection.

Time to Upgrade your Router
Upgrade router
If you’re using the earlier 802.11b or 802.11g model, there are chances you may experience internet connection issues, especially if you’ve multiple client devices connected.

A dual-band router gives you two radio bands to choose from and lets you dedicate a band to clients that require lots of bandwidth. Also, newer routers employ the latest technologies to deliver speedy throughput, with enhanced Wi-Fi range.

So upgrading your router may also help you troubleshoot your internet connection.

Last resort: Dial Up Your ISP

If you’ve tried everything, but still experiencing problem with the Internet connection, it’s time to call your service provider. The problem could be on their end and only they can resolve it. So in the end, you have no other option but call your service provider and let them troubleshoot your internet connection.


In case you’re experiencing slowdowns at certain times of day (during early office hours or lunch time) it’s possible that your ISP is simply unable to handle the increased user load. If so, it’s time to change your service provider.

Our complete guide to troubleshoot your internet connection ends her. So, if you’re feeling any issue with your internet connection, you can apply the above tips. They will definitely come handy!

Read More: How to stay safe on public Wi-Fi networks



Complete guide to troubleshoot your Internet Connection
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Complete guide to troubleshoot your Internet Connection
Here in this post, we will guide you on how to troubleshoot your internet connection. It discuss all the necessary steps you must take to resolve the issue.
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