Microsoft is working on a Bing Assistant bot dubbed Bing Concierge. The bot sounds more like the latest Google Assistant bot on its surface. The Bing Concierge Bot is the upcoming productivity agent, capable of communicating across a wide array of conversation platforms.
As stated in a recent Microsoft job post searching for an engineer to join in the team building the bot, the list will include Skype, SMS, Messenger, Telegram, and WhatsApp.
The Applications and Services Group job post read,
“In Bing Concierge Bot Our team we are building a highly intelligent productivity agent that communicates with the user over a conversation platform, such as Skype, Messenger, SMS, WhatsApp, Telegram, etc.”
The post also read that the agent is able to do what a human assistant can do. It can run errands on user’s end and automatically complete the tasks as well, for the user. The user can communicate with the agent in natural language and the agent responds in natural language to aggregate entire data.
Once it’s ready, the agent performs the tasks for the user automatically by connecting to service providers. For instance, the user might ask the agent – make me a reservation at a Brazilian place tonight and the agent will respond with – for how many people?
After such questions and queries, the agent will confirm and book the restaurant that the user picked.
Microsoft officials debuted at the company’s Build conference in March, previews of several single-purpose bots built using Microsoft’s Bot Framework. It is available only in preview form right now.
The company has started adding a number of company-developed bots to its Bot Directory, such as the Bing Image Bot, Summarize Bot, Bing Music Bot, and the Caption Bot.
The Bing team has been upfront on how to discern user intent. To achieve this, a service must understand domains such as time, places, and the like. Microsoft’s Satori, more like Google’s Knowledge Graph, helps translate search queries into a database of entities and relations between entities.
Microsoft, with deep roots in the business sector, has also built grasp over business related entities in the territory of documents and meetings, which will help with users’ bot queries, for example remind me to send my boss the file I completed last night.
The company has also been gathering more consumer/general-purpose entity knowledge through Bing and Cortana searches around areas like politics, sports, entertainment and more.
It’s interesting to see whether the Bing Concierge Bot will come out as something that powers other Microsoft Bot Framework-powered bots or it will be just an interaction tool for users.